simplinic.cloud FAQ - Frequently asked questions and answers

General information about simplinic

Who or what is simplinic?

simplinic is the leading cloud platform for service and logistics processes in hospitals, based in Berlin.
We provide hospitals with sustainable support in their digital transformation:
with a future-proof, fully cloud-based solution that makes all processes visible, measurable and controllable.
We digitize, analyze, optimize and control - in a single platform.
From patient transport to cleaning to technology, we create productivity through transparency - without any complex IT projects.
With simplinic , digitization becomes a real impact in everyday life.

Is simplinic a HIS?

No. simplinic is not an HIS, but the perfect complement: we take care of all non-medical processes - so that treatment is supported smoothly.

What makes simplinic different from other providers?

Other tools document. We control. simplinic goes far beyond traditional order software: we digitalize processes, analyse them in real time and continuously improve them. Using mathematical models, we calculate the optimal staffing for your desired service level - well-founded, comprehensible and directly in the software. Our algorithmic control with dynamic order lists ensures that processes are not only visible, but are actually controlled and optimized - for a measurable increase in productivity and maximum transparency in everyday clinical practice.

Is good software simple?

Yes. The name "simplinic" is made up of "simple" and "clinic" - and that is exactly what we aspire to.
We believe that only what is simple is really used in everyday hospital life - and creates a lasting impact.
That's why radical simplicity is in our DNA.
Our tools are designed to be intuitive to use - without the need for training, in all areas.
Because digitalization can only become part of everyday life - and real change can only happen - if everyone joins in.

Technology & IT

Is simplinic cloud-based?

Yes - 100 % cloud-based. No need for local installations or hardware, ready to use on all devices.

Which devices are supported?

All: PC, tablet, smartphone - whether Android, iOS or Windows. Can also be used directly on the ward trolley.

How complex is the integration?

Extremely lean. simplinic is ready for use within a few days - without in-depth IT integration. All you need is a web-enabled browser!

Application in everyday hospital life

Which processes does simplinic support?

Patient transports, all other transport orders (e.g. diagnostics, shipment tracking, materials), cleaning, discharge, disinfection, bed logistics, medical technology and more.

What does algorithmic control mean?

Our platform prioritizes, blocks and manages orders intelligently and dynamically - depending on the process situation, urgency and resource situation. Order distribution does not require a dispatcher and ensures efficient processes.

How do dynamic order lists work?

Only relevant and prioritized orders are visible. The list adapts in real time - for a maximum overview and fewer unnecessary work steps. All algorithms can be configured per customer.

How do stations benefit from this?

A central platform for all requirements - patient transport, cleaning, technology, etc. Everything digital, traceable, in real time. No more phone calls, no more paperwork.

Productivity & added value

How does simplinic help with staffing?

Using service level analyses and models from queueing theory, we show exactly how many employees are actually needed per process - dynamically and based on data. You determine your desired service level, simplinic does the math.

What does "pooling" mean in this context?

Staff can be deployed flexibly between processes - e.g. when cleaning volumes fall, to assist with transportation. This makes better use of excess capacity. Order pooling is the top class. Anyone who really wants to be productive implements "pooling". We would be happy to support you.

How much effort does simplinic save?

Typical productivity increases are 15-25% - through better control, consolidated orders and elimination of idle time. The key to success is an optimal, demand-oriented shift plan.

How does simplinic support data-based decisions?

simplinic creates a reliable database across all service and logistics processes.
This enables hospitals to base their decisions on facts instead of gut feeling.
Subjective statements such as "Patient transport is always too late" can be analyzed objectively - with clear figures, times and process patterns.
This makes it transparent where the real problems lie and which measures are effective. This improves communication, the use of resources and strategic planning throughout the hospital.

Data protection & security

Is simplinic GDPR compliant?

Yes. simplinic fulfills all requirements of the General Data Protection Regulation (GDPR). Data processing takes place exclusively within the EU.

Is simplinic C5-certified?

Yes. simplinic has completed the C5 audit process (Cloud Computing Compliance Controls Catalogue of the BSI) and is in the final certification phase.
We are expecting the official notification from the auditors shortly and will provide all customers with full proof in April.
We already work completely in accordance with the requirements and processes of the C5 standard - including comprehensive security measures, traceability and transparency for use in the healthcare sector.

Who has access to the data?

Access is role-based and regulated by clear authorization concepts. The data belongs exclusively to the hospital - no disclosure, no data marketing.

Where is the data stored?

In ISO 27001-certified data centers in Frankfurt am Main, Germany - with encryption at all levels and regular audits.

Topicality & further development

How up-to-date is the software?

As a fully cloud-based solution, simplinic is always up to date. You automatically benefit from all further developments - without having to do anything

How do updates and maintenance work?

All updates, security patches and improvements run fully automatically in the background - without interrupting operation.

How often is the system updated?

We have rolled out over 150 updates in the last year. Our development team is continuously working on improvements - not outdated software, but a platform that is constantly evolving.

Introduction & Support

How does the introduction work?

Kickoff, setup, training - done. We support you from day 1 in an active, structured way and with fixed contact persons. You can also find more information in the menu under Implementation.
‍

How fast can you start?

In many cases within 2-10 days - depending on the module scope and coordination.

What does the support look like?

For us, support means real availability. You have direct contact with our product experts - via hotline, e-mail or video call.

Information for works and staff councils

Why should the staff council be involved at an early stage?

The introduction of simplinic changes workflows - in the best sense of the word: processes become clearer, more transparent and relieve the burden on staff. We recommend involving the works or staff council at an early stage so that these changes can be shaped together.
‍

How does simplinic support dialog with the staff council?

We provide all the necessary information: Data protection concepts, technical descriptions, insights into algorithmic control and specific case studies from practice. We are happy to accompany discussions and answer questions in a direct exchange.

Does simplinic influence the performance recording of individual employees?

No. simplinic measures processes - not people. The platform is used exclusively for process optimization, not for individual performance monitoring. Transparency is created at system level, not at employee level.

Are there references from clinics with successful co-determination?

Yes, many companies have introduced simplinic together with the staff council. On request, we share experience reports and materials that make this process transparent

FAQ

Overview of frequently asked questions

Comprehensive MoDule

Specific modules

Company